Grievance Procedure

City of Schenectady, New York - Grievance Procedure Under The Americans With Disabilities Act (ADA)
About
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City. The City's Personnel Policy governs employment-related complaints of disability discrimination.

Submitting Complaint/Grievance
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints will be made available for persons with disabilities upon their request.

The complaint should be submitted by the grievant and/or his/her designee no later than 60 calendar days after he/she becomes aware of the alleged violations to:
Office of ADA Coordinator
Room 201, City Hall
105 Jay Street
Schenectady, NY 12305

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or an appropriate designated department official will respond to the complainant to discuss the complaint and possible resolutions.

If the response by the ADA Coordinator or designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Corporation Counsel Office.

Within 15 calendar days after receipt of the complaint, the City Corporation Counsel’s Office or an appropriate designated City Official will respond to the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of the response, the City Corporation Counsel’s Office or a designee will respond in writing in format accessible to the complainant with a final resolution of the complaint.