NY Forward


Governor Cuomo outlined a plan to reopen New York State on a regional basis as each region meets the criteria necessary to protect public health as businesses reopen: forward.ny.gov

The plan focuses on getting people back to work and easing social isolation without triggering renewed spread of the virus or overwhelming the hospital system.

Eligibility for reopening is determined by health metrics for each region. The Capital Region is in Phase Four of the state’s regional phased reopening plan.

Our entire region must continue to meet all seven metrics for a period of at least two weeks in order to advance to the next phase.

Phased Reopening of Business

Businesses may reopen in phases to allow state and local leaders to monitor the effects of the reopening and ensure hospitalization and infection rates are not increasing before moving to the next phase and permitting more economic activity.

Business owners should refer to the State’s industry-specific guidance for more information on how to safely operate. Detailed guidance for each sector can be found at: forward.ny.gov/industries-reopening-phase

Business Reopening Safety Plan

Each reopening business must develop a written Safety Plan outlining how its workplace will prevent the spread of COVID-19: NY Forward Business Re-Opening Safety Plan Template

File a Complaint

The New York State PAUSE Enforcement Assistance Task Force assists local authorities with enforcement of Executive Orders and restrictions on business operations and activities, as well as gatherings, during the COVID-19 public health emergency.

Individuals can file complaints regarding the operation of businesses or gatherings 24 hours a day, 7 days a week through an online form or by calling 1-833-789-0470.

(Note: Specific complaints from employees against their employers should be directed to the Department of Labor through their online form.)

Frequently Asked Questions

Visit Empire State Development’s website for frequently asked questions on how the New York Forward re-opening plan impacts your business: esd.ny.gov/nyforward